Cart
Your cart is empty
The payment methods available in the online shop will be shown to you at checkout before you complete your order.
Depending on availability, payments can be processed through various payment service providers and payment methods, e.g. credit card, debit card, digital wallets, or other payment methods displayed at checkout.
Payment processing is securely handled by external payment service providers. Your order will be processed after successful payment confirmation.
All prices are transparently displayed at checkout. No additional customs fees, import duties, or hidden costs will be charged after completing the order.
If you have any questions about payment or your order, please contact us by email at:
We want your order to arrive quickly, reliably, and transparently. On this page, you will find all important information about shipping costs, processing times, and delivery times.
For orders with a value of 50 € or more, we offer free delivery.
For orders below this value, the respective shipping costs will be displayed at checkout before you complete your order.
After receiving your order, it will be carefully checked, prepared, and handed over to our logistics partner.
The regular processing time is usually 24 hours on business days.
Please note that during high order volumes, holidays, promotional periods, or unforeseen events, slight delays may occur.
After order confirmation and handover to the shipping service provider, the estimated delivery time is:
|
Delivery Country |
Estimated Delivery Time |
|
Germany |
approx. 5–8 business days |
|
Austria |
approx. 6–9 business days |
|
Switzerland |
approx. 6–10 business days |
|
United Kingdom |
approx. 6–10 business days |
|
Sweden |
approx. 6–10 business days |
|
Denmark |
approx. 6–10 business days |
|
Norway |
approx. 6–10 business days |
|
Finland |
approx. 6–10 business days |
|
France |
approx. 5–9 business days |
|
Spain |
approx. 5–9 business days |
|
Portugal |
approx. 5–9 business days |
|
Netherlands |
approx. 5–9 business days |
|
Belgium |
approx. 5–9 business days |
The stated delivery times are approximate and may vary slightly depending on the delivery address, shipping service provider, holidays, or seasonal order volume.
Our products are carefully checked and shipped as quickly as possible by our logistics partner.
Once your order has been shipped, you will receive — if available — a shipping confirmation with tracking information.
Please note that in some cases it may take some time for the tracking to be updated by the shipping service provider.
There are no additional customs fees, import duties, or hidden costs for our customers after ordering.
All prices shown at checkout represent the costs applicable to the customer. Should customs, import, or comparable fees arise during international shipping, these will be covered by us.
You do not have to make any additional payments upon delivery.
In rare cases, delays may occur due to high order volume, holidays, weather events, strikes, transport problems, or other unforeseen circumstances.
We do everything possible to ensure fast and reliable delivery and thank you for your understanding.
Please ensure that your delivery address is complete and correct during the ordering process.
If delivery cannot be made due to an incorrect or incomplete address, please contact our customer service. Additional costs for re-delivery may be borne by the customer.
If your order arrives damaged or is not delivered within the specified delivery time, please contact our customer service by email:
Please provide your order number, your name, and a brief description of the problem. For damaged shipments, please attach photos of the packaging and the damaged goods if possible.
If you have questions about shipping, delivery times, or your order, you can reach us at:
NEL GLOBAL COMMERCE LIMITED
Flat 5, 4/F, Won Hing Building
74–78 Stanley Street
Central
Hong Kong
Email: support@hanna-health.de
